Contact Customer Service

You may contact American Express Customer Service 24 hours a day, 7 days a week by calling the toll-free number listed on the back of your Card or on the letter you received with your Reward Card.

Lost or Stolen Cards
If your Card is lost or stolen, the award dollars on your Card at time of reported loss will be refunded. Report a loss immediately by calling the toll-free number listed on the back of your card or on the letter you received with your Reward Card. American Express will cancel your Card and issue you a new Card, typically within 7 to 10 business days.